Growth – Balance Pan-Asian Grille https://balancegrille.com Move Effortlessly. Feel Good. Thu, 23 May 2024 15:21:33 +0000 en-US hourly 1 https://wordpress.org/?v=6.6.2 Balance Grille Named a Fast Casual Top 100 Mover and Shaker https://balancegrille.com/balance-grille-named-a-fast-casual-top-100-mover-and-shaker/ Thu, 23 May 2024 15:14:10 +0000 https://balancegrille.com/?p=1054

Balance Grille is proud to announce its recognition on Fast Casual’s Top 100 Movers and Shakers list for 2024, placing at lucky 28! Demonstrating exceptional innovation and growth in the fast-casual dining sector, Balance Grille continues to set new standards in the industry. Co-founders Prakash ‘PK’ Karamchandani and HoChan ‘CJ’ Jang have also been honored as two of the Top 25 Fast Casual Executives of 2024, highlighting their leadership and vision in driving the brand’s success.

Recognition on the Top 100 Movers and Shakers list, an esteemed accolade in the restaurant industry, celebrates trailblazing brands that exhibit excellence in menu innovation, marketing prowess, and overall business performance. Balance Grille’s inclusion in this list underscores its commitment to delivering fresh, nutritious, and delicious food while fostering a unique dining experience that resonates with a diverse customer base.

Over the past year, Balance Grille has made significant strides in enhancing its operations and expanding its brand. The company updated its kitchen operations for greater efficiency and faster service, invested in the development of comprehensive brand standards and guidelines for design and marketing, and identified key efficiencies in its supply chain, design, and equipment. Additionally, insights gained from the opening of its first franchise location have been instrumental in refining the company’s pre- and post-opening processes, ensuring a smoother and more successful rollout for future franchises.

Co-founders PK and CJ’s recognition as Top 25 Fast Casual Executives is a testament to their strategic insight and dedication to cultivating a dynamic and forward-thinking company culture. Under their guidance, Balance Grille has expanded its footprint and embraced technological advancements, such as self-ordering kiosks and a robust loyalty program, positioning the brand as a leader in the fast-casual space.

To see the entire list, please visit: 2024 Fast Casual Top 100 Movers & Shakers

About Balance Grille

Balance Grille is an Asian-Fusion fast-casual restaurant chain, featuring a diverse menu of build-a-bowl bowls, tacos, snacks, and bubble teas. Since its founding in 2010, Balance Grille has successfully reinvented both the fast-casual concept and Asian Fusion cuisine with a refined focus on clean eating, a literal approach to menu transparency, authenticity, and ahead-of-the-curve tech integration. With 6 locations open and operating throughout the U.S., Balance remains committed to serving happiness through food with a focus on community-minded, customer-centric craftsmanship, from farm to kitchen to taste buds – and a real appreciation for both those enjoying and those serving its feel-good food. For more information, visit https://balancegrille.com/.

About Pivotal Growth Partners

With a combined 50+ years of experience and an unparalleled track record of success in franchise growth, Pivotal Growth Partners (PGP) has led emerging brands to position themselves for accelerated growth, maximizing both brand and shareholder value. As a full-service growth & development consultant and brand accelerator. PGP’s team of experts builds on a brand’s strengths through the development of systems, processes, people, and culture to collectively drive sustainable growth within the organization. In 2022, PGP was recognized in Inc. Magazine’s Inaugural 2022 Power Partner Awards, honoring B2B organizations across the globe with a proven track record for supporting entrepreneurs and helping startups grow. For more information, visit www.pivotalgrowthpartners.com.

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How Implementing a No-Managers Approach Empowers Employees and Transforms Workplace Dynamics https://balancegrille.com/how-implementing-a-no-managers-approach-empowers-employees-and-transforms-workplace-dynamics/ Wed, 12 Jul 2023 14:46:54 +0000 https://balancegrille.com/?p=889 Prakash Karamchandani – Co-Founder Balance Grille https://balancegrille.com/prakash-karamchandani-co-founder-balance-grille/ Mon, 10 Jul 2023 15:55:21 +0000 https://balancegrille.com/?p=885 Restaurant Unstoppable Podcast

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The Balance Grille Leadership Advantage https://balancegrille.com/the-balance-grille-leadership-advantage/ Mon, 22 May 2023 17:56:00 +0000 https://balancegrille.com/?p=858

In today’s competitive business environment, the success of any company depends significantly on the strength of its leadership. At Balance Grille, an industry-shaking, fast-casual pan-Asian restaurant franchise, we’re proud of the astounding impact of our leaders and co-founders, Prakash Karamchandani (PK) and HoChan Jang (CJ) and our staff alike. From setting the company up with an operating system built for growth, to creating a structure for employee success in a business that’s fully integrated through technology, theirs has been a game-changing, ahead-of-the-curve approach to the fast-casual industry.

An Industry-Disrupting Duo

In early 2010, Balance Grille co-founders CJ and PK—two college buddies-turned-business-partners—shared the same dream: to serve happiness through food. They combined their unique expertise to form the bedrock of the business, which ultimately created a recipe for the brand’s success.

CJ and PK joined forces toward the end of their college careers while studying at the University of Toledo. CJ, with a background growing up in restaurants, set out on a path to create a new Asian-fusion concept focused on feel-good food and fresh ingredients and was in need of a partner to focus on the business side of the restaurant while he maintained focus on all things culinary. Enter PK, an avid technology junkie, who had earned his degree in finance and would come to lead Balance Grille’s marketing and technology efforts with a forward-thinking, thought-leadership approach, earning him multiple accolades over the years. These include being recognized by Nation’s Restaurant News as one of 2022’s Most Influential Restaurant CEOs and being named a Top 24 Executive by Fast Casual consecutively from 2016-2022.

Born in South Korea, Balance co-founder CJ had a mother who was a firm believer in meals made fresh from scratch. After his father’s passing in 1991, the family moved to the US, where CJ’s mother opened a restaurant, working both front and back of house—equipping him with a front-row seat to the ins and outs of running a restaurant business. Today, CJ leads as a co-founder and the Head Chef for Balance Grille, executing skillful innovation into the brand’s fresh, pan-Asian cuisine. “There’s this stigma about Asian food…you either think ‘cheap Chinese buffet’ or ‘expensive sushi’,” CJ said. “I wanted to create something in-between.” A mastermind of design and development, he was recognized by Michael Simon from Iron Chef, featured as a top chef by Stella Artois, and previously named by Fast Casual as a Top 24 Executive and by Nation’s Restaurant News as one of the Most Influential Restaurant CEOs in the country.

The pair began working on building Balance Grille during the Great Recession of the late 2000s, and recognized that in order to succeed, they had to be strategic and innovative. After opening their first restaurant location in 2010, CJ and PK’s inventive spin on the fast-casual concept hit the spot for foodies and families alike. The endlessly fresh possibilities of their pan-Asian cuisine soon put Northwest Ohio on the map—and placed the duo at the culinary cutting edge.

With a team of under 10, CJ fine-tuned his Asian-inspired fare, achieving unique flavor profiles and food pairings, while PK refined kitchen efficiencies and the overall customer experience. Together, they worked to continuously perfect the details by prioritizing customer and employee feedback. Their forward-thinking experiments with menus and operations struck the perfect balance between wholesome food that makes you feel good and indulgent flavors you crave — made quickly without sacrificing an ounce of quality.

A Forward-Thinking Operating System

PK and CJ have always been ahead of the curve in developing business foundations that led to the development and refinement of the brand. They have a consistent commitment to continuous, careful improvement in every area of Balance Grille’s business strategies. In an interview with Modern Business Podcast, PK shared the duo’s forward-thinking approach to brand development. “With operations, we view our training as the software and the way we build out our stores as the hardware,” PK said. PK and CJ have consistently been solving problems in the operational space before they were apparent to the rest of the industry. They’ve found tools and strategies that have increased efficiency and refined business procedures, while simultaneously mitigating labor challenges experienced by many in the industry today. PK and CJ’s focus on good-for-you ingredients served transparently and fresh every day has kept them top of mind with consumers as trends in healthy eating continue to evolve. Continuous operational improvement of the balance menu has also grown and improved, adapting to customers’ ever-changing preferences to customize and curate personal menu suggestions  through technology.

Creating Leaders, Not Managers

With each new location, the foundational leadership at Balance Grille has been a key factor in driving the company’s success. Co-founders CJ and PK have been instrumental in shaping the company’s culture, vision, and strategy, with a focus on developing an innovative and unique “managerless” business model.

Balance Grille’s managerless model is built on a foundation of operating with a “people-first” approach. PK and CJ’s skills of being forward-thinking, receptive, intuitive, and staying on top of industry trends are apparent in the way they’ve executed their employment model through a values-based mindset.

Whether it’s franchise owners, customers, or employees, Balance Grille’s company values stem from prioritizing efficiency and “serving happiness with food.” When it comes to building a connected, successful team, PK lets employees know from day one at Balance Grille that they strive to create leaders, not managers. Each employee begins training in the same position, and everyone is eligible to train for all roles that Balance Grille offers once the initial training is complete. With each new position, employees can receive increased pay and opportunities to work, allowing for more control over how often they want to work based on the shifts they are eligible for. Shift leaders, a position that would normally be considered alike to a “manager” role, follow the same approach, ultimately leading to the creation of empowered employees who are strong team players that value their roles and choose to train into levels of leadership and accountability that match their personal goals.

This strategy has been effective in creating a work culture that promotes innovation, collaboration, and employee satisfaction—so much so that Balance Grille boasts an unheard-of turnover rate. “Other restaurant chains measure a 150-200% employee turnover rate, meaning they are hiring and retraining for the same positions multiple times in a short amount of time. Due to this, tenure in the restaurant industry is typically measured in months, while Balance Grille’s tenure has been measured at 2.46 years after the first 60 days of employment,” says co-founder PK.

These strategies have resulted in a motivated, happy, and empowered team that’s passionate about delivering exceptional customer experiences, and where members feel confident and in control of their individual careers and futures. The co-founders have also been intentional about building bench strength that supports new growth by promoting leaders from within the brand for high-level positions. PK and CJ have built out the Balance Grille Specialist team, who are responsible for training new franchise owners at the company headquarters and in the fields of their new store locations. The strength of this team is apparent through the success of new owners, who receive constant support from these Balance Grille specialists.

Immersive Technology for Customer Experience

In addition to the managerless employment model, the leadership team at Balance Grille has also successfully driven technology-based innovation to enhance the customer experience and make data-driven business experiences. Since starting Balance Grille, navigating consumers’ ever-changing preferences for ordering and overall brand experience has always been top-of-mind, along with incorporating technology into the business decision-making process.  

Balance Grille co-founders have improved those experiences through the integration of an award-winning customer app. From ordering and online pickups to individual customer in-app preferences, everything is curated toward building a memorable and consistent brand experience.  In-store kiosks are also used to add to the sleek, simple branding that fills the space of each Balance Grille location.

Employees also utilize app-based technology to schedule and select their shifts, request time off, clock in and out, and more, creating an efficient structure that doesn’t require an in-person manager to complete vital tasks. The managerless employment model also utilizes technology for tracking employee performance, selecting shifts, and creating precise measurements for food and drink stations that employees use to execute their work. “Our goal has always been to incorporate technology into every layer of the business,” PK said. Through this mindset, Balance Grille developed and built a loyal customer base through an innovative approach to using technology in business.

Through confidence in strong relationships with franchisees, foundations of values, and a strong integrated system of technological operations, Balance Grille’s founders have gone above and beyond in setting their business up for success. The result is a growing franchise network that is profitable and sustainable and one that customers, employees, and franchise owners love.

Considering starting your entrepreneurial journey as a franchise owner? Learn more about why Balance Grille is the right opportunity for you: https://balancegrille.com/franchise/

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The Immersive Customer Experience: Balance Grille Stays Ahead of the Curve https://balancegrille.com/the-immersive-customer-experience-balance-grille-stays-ahead-of-the-curve/ Thu, 27 Apr 2023 21:17:25 +0000 https://balancegrille.com/?p=836 Balance Grille Bowl

There are many important factors that contribute to business success in the fast-casual space, and as the industry continues to grow and change through the decades, it’s important to adapt procedures and approaches to offer the best possible service and experience. Balance Grille co-founders Prakash Karamchandani (PK) and HoChan Jang (CJ) are constantly innovating and developing their business strategies with a focus on a people-first mindset. We prioritize creating an immersive experience for customers led by a strategy of meal transparency, design, and technology—creating a multi-sensory experience that engages and leaves a lasting impression. 

Meeting the Demand for Transparency 

Customers care about the quality of their food, and at Balance Grille, we pride ourselves on using transparently clean ingredients to create meals that are fast, fresh, and completely customizable. 72% of restaurant diners in the US rank high-quality food as the top factor in determining where they’ll go to eat, and we make sure those visiting Balance Grille are confident not only in our food’s amazing taste, but also in its quality. Restaurant News wrote that we have “a refined focus on clean eating, a literal approach to menu transparency, authenticity, and ahead-of-the-curve tech integration.”

Our Kitchens and Tea Bars are open and visible in every one of our restaurants. Our customers can see every step of the process, from how our top-tier vegetables, proteins, and sauces are stored, prepped, prepared, and served. The visual of an open kitchen allows customers to see the quality of their meal being made in real time, inspiring a confidence and comfort in knowing exactly where their food comes from. Our transparency through fresh, clean food, combined with a pan-Asian-inspired restaurant interior and integrated technology, allow customers to experience Balance Grille in a fun, immersive, and transparent way. 

We Live our Brand  

We believe a strong brand translates to strong growth, and a customer’s ability to connect to the brand and its values is key. Authenticity is also incredibly important to consumers as it represents genuineness, transparency, and honesty. Consumers want to feel confident that they are getting what they pay for, and they often prefer to do business with companies that are authentic and have integrity.  Moreover, authenticity can help build trust between businesses and their customers, leading to stronger relationships and increased customer loyalty. When consumers perceive a brand as authentic, they are more likely to engage with it, recommend it to others, and continue to support it over time. 

With people as our focus, Balance Grille has curated a close knit employee experience in an upbeat and inclusive environment. Our commitment to serving others can be seen through the provision of a living wage for employees, menu transparency, and the sustainable use of biodegradable packaging to positively impact the cities we call home. 

Every one of our fast-casual restaurants has a unique interior designed to reflect the heart of the brand, and at Balance Grille, we’ve interwoven our identity into a bright, high-contrast color palette, natural materials, and clean lines inspired by harmony and balance. Our restaurants are also bright and fresh, just like our menu, with big windows and plenty of lighting that uplifts the customer experience. Living green walls bring in oxygen as a high-flow HVAC for easy breathing, so customers don’t leave wearing our flavors for the rest of their day.

Our interiors combined with positive, edgy music result in a space that visually emulates Balance Grille’s core, one that’s inviting, relaxing, and innovative, setting a tone that customers love.   

Providing our customers with an engaging, personalized experience is key to building a strong and loyal customer base. Co-founder, Prakash Karamchandani notes that “We want our customers to not just eat our food, but to have a complete experience that they can remember and share with others. By creating an immersive experience, we are able to stand out in a crowded market and connect with our customers on a deeper level.” 

A Tech-Forward Approach 

Technology has transformed the way businesses operate and similarly impacts what customer interaction looks like. The full integration of technology into Balance Grille’s operational systems is an extension of how our customers use their phones when thinking about where, what, and how to order their food. 

Balance Grille has developed an award-winning loyalty app that serves as a powerful tool for franchise partners and creates an exceptional user experience. Customers can use it for integrating online ordering, customization, and curbside check-in. However, its real strength lies in its experiential data collection capabilities, which are fully integrated into marketing and the point of sale, enabling Balance employees to receive customer feedback and satisfaction in real-time.  

The app’s complex rewards campaign mechanics and guest segmentation provide the ability to launch customized campaigns down to the individual. Reporting capabilities allow for campaign analysis, facilitating necessary tweaks to better understand what customers want. Our commitment to create and deliver the best customer experience possible is emulated through the personalization every app user receives. 

Balance Grille also provides a seamless in-store experience via iPad-based kitchen operations, kiosk ordering, and automated administration, offering efficiency and ease throughout the customer’s stay. Balance Grille’s app success was recognized by Loyalty360, earning us the 2018 Technology and Trends Silver Award for building lasting and profitable relationships with customers. At Balance Grille, we remain dedicated to leveraging technology to enhance the customer experience and build meaningful connections with those who love our brand. 

Loyal Growth

Our efforts toward implementing an immersive customer experience have been a success, resulting in a measurable increase in customer loyalty and engagement. In 2022, Balance Grille was listed on QSR’s 40/40 list of hottest fast-casual concepts and has continued to hold a seat on Fast Casual’s Top 100 Movers and Shakers for six consecutive years. As our business continues to grow and learn through our customers, we’re thrilled to create and offer a connective brand experience to all who visit our locations or order via our loyalty app. “We are thrilled with the response we have received from our customers. By creating an experience that is not just about the food, we are able to build a stronger connection with our customers,” notes Balance Grille co-founder CJ. 

To learn more about how our franchise partners benefit from Balance Grille’s growth and innovation, visit our franchisee page. 

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Discover Balance Grille’s Fresh Approach to Restaurant Operations https://balancegrille.com/discover-balance-grilles-fresh-approach-to-restaurant-operations/ Fri, 14 Apr 2023 17:29:41 +0000 https://balancegrille.com/?p=825 Strategies for building a successful franchise brand

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Enlightened Eating is Possible – Balance Pan-Asian Grille https://balancegrille.com/enlightened-eating-is-possible-balance-pan-asian-grille/ Thu, 06 Apr 2023 16:34:46 +0000 https://balancegrille.com/?p=819 Interested in starting your own entrepreneurial journey in food and beverage but unsure what to expect? Then read up on our interview with Prakash Karamchandani, Co-Founder of Balance Pan-Asian Grille, located in Toledo, OH, USA.

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Powered by Tech: Inside Balance Grille’s Data-Driven Innovation Strategy https://balancegrille.com/powered-by-tech-inside-balance-grilles-data-driven-innovation-strategy/ Tue, 28 Mar 2023 20:19:17 +0000 https://balancegrille.com/?p=805 Balance Grille app being used on smartphone

Unbiased decision-making is crucial for both continuous improvement and forward-thinking innovation in business. While data can provide objective insights to help make informed decisions, one of the biggest challenges of data-driven decision-making is proactively collecting the data and ensuring its quality.

Balance Grille co-founders Prakash Karamchandani (PK) and HoChan Jang (CJ) have an operational system with this in mind, putting technology first to obtain the most useful business data for improvement and refinement at every level. Our tech-forward strategies are cohesive, innovative, and integrated into all areas of the pan-Asian, fast-casual business, allowing for the collection of both qualitative and quantitative data necessary to make knowledgeable decisions that customers, employees and franchise partners can benefit from.

Rooted in Efficiency

PK’s early background in technology and software development has uniquely shaped Balance Grille into an innovative disruptor in the fast-casual space. This has allowed for the development of an entire “operating system” predicated on transparency, technology, and continuous improvement, resulting in strong sales performance, minimal labor issues, and great-tasting food. “Our goal has been to incorporate technology into every layer of our business and that comes down to our general viewpoint on operations. We view our training as the ‘software’ and the way that we build out our stores as the ‘hardware’ and focus on a continuous improvement model and iterative updates throughout the year.” says co-founder PK.

Everything about Balance Grille’s structural models is interwoven with an emphasis on data. When customers visit or order at Balance Grille, their entire experience is streamlined and efficiency-based. PK and CJ have strategically woven technology into every aspect of the brand to optimize both customer and employee experiences, as well as automating administration. The brand’s digital-first approach includes ordering and more via an award-winning loyalty app and consumer-facing kiosks. Our tech-integrated back-of-house utilizes iPad-based kitchen operations, proprietary app-based training, and an employee-centered peer management system that streamlines every element of operations.

Digitizing Restaurant Operations

When PK and CJ first opened Balance Grille in Ohio in 2010, they utilized the standard front and back-of-house employment model. As time went on and they began to expand, the duo realized there was a better, more simplified way to manage operations to benefit the business, its customers, and its employees. They began to develop a technology-based plan that simplified training, employee roles, shift structure, and restaurant operations. What started as a classic employment model in the early days of Balance Grille turned into an innovative design for the fast-casual industry, and it’s clear from the wildly-high number of people in line to sign on for employment that their strategy has proven to be efficient.

The system is designed in a way where employees complete virtual training for a baseline role, Brand Advocate, after which they receive a badge certifying training completion that allows them to request shifts within the position. As they continue to work, they are eligible to train for additional entry-level or upper-level roles as they prefer. Compensation goes up with specific positions, and anyone can request to train for any role. Most companies offer paid time off or overtime based on being a part-time or full-time employee, yet we prioritize employee availability as the determinant for benefits. The more badges employees obtain, the more options they have for scheduling availability—leading to higher income and benefit opportunities. With over 60% of its employees trained as Shift Leaders, the “manager” position for any given shift, it’s clear the system has encouraged a positive and healthy employee culture that makes staff excited to come to work. Franchise partners and customers benefit heavily when team members are operating at their happiest and best, as further proven by an average employee tenure of 2.46 years, an astounding rate compared to the industry norm.

Data-Driven Decisions

The use of data-driven technology has led to maximized efficiency for Balance Grille, with the brand leaning into technology as an extension of how our consumers and employees alike use their phones.

On the consumer side, Balance Grille customers are provided an award-winning loyalty app experience offering integrated online ordering, customization, and curbside check-in. Yet the real power of the Balance Grille app lies in its experiential data collection capabilities, fully integrated into marketing and the point-of-sale, which allow Balance employees to see customer feedback and satisfaction in real-time. Additionally, the app’s complex rewards campaign mechanics and guest segmentation provide the ability to launch targeted campaigns down to the individual, and its reporting capabilities allow for a thorough analysis of campaign performance to make necessary tweaks to boost future results.

While consumers are using their phones to place and pick up orders through our app, employees are utilizing their phones to access our web-based training program, scheduling, and product prep requirements – everything that they need is already in their pocket.

“In our system, everything is completely integrated. Employees use the same app-based technology for training as they do for scheduling shifts, clocking in and out, and tracking the performance time taken to complete tasks within a given shift and role,” says PK.

This system allows leaders to monitor analytics and business data at a high level and use that knowledge to make changes and decisions as needed that might otherwise prove to be challenging. In a mobile-based world, it’s a model that makes sense for employees—optimizing their work planning in an organized, informative way. “Our system for managing employees is completely tied together, simplifying organizational processes and proving that our data-first approach has been truly incredible.” Unbiased transparency is a key value for the founders—one that solidifies the trust and sense of community employees feel working in our stores. The practice of this value has led to phenomenal outcomes for customers and franchise partners, confirming the impact that the use of data to make decisions has had for Balance Grille.

Accolades of Innovation

The data doesn’t lie—Balance Grille’s innovative efforts have earned us a spot on QSR’s 40/40 list for 2022, along with Fast Casual’s Top 100 Movers and Shakers for 2017, 2018, 2019, 2020, and 2022. Additionally, the Balance Grille loyalty app was recognized alongside some of the country’s biggest national brands as a 2018 Technology and Trends Silver Award Winner by Loyalty360.

As the founders look toward the future and what’s to come for Balance Grille, one thing is for certain – technology will be at the foundation of every new and exciting advancement for the brand.

To learn more about how the brand is continuing to innovate as it prepares for its next phase of growth, visit our franchise page.

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Prakash Karamchandani, Co-Founder of Balance Grille https://balancegrille.com/prakash-karamchandani-co-founder-of-balance-grille/ Thu, 09 Mar 2023 21:45:32 +0000 https://balancegrille.com/?p=794 Insights from a Tech-Driven Restaurant Entrepreneur https://balancegrille.com/insights-from-a-tech-driven-restaurant-entrepreneur/ Mon, 06 Mar 2023 22:51:58 +0000 https://balancegrille.com/?p=787 New Class of Leaders to take Balance to the Next Level https://balancegrille.com/new-class-of-leaders-to-take-balance-to-the-next-level/ Thu, 02 Jun 2022 04:45:00 +0000 https://balancegrille.com/?p=566 Balance Grille is proudly employee centered, adopting practices and policies that positively impact our employees and the communities they serve.

Since our inception, we’ve held a personal commitment to ensuring our staff is paid a livable wage with opportunities for growth and development. Our people are our focus – growing together, we offer a family-like employee experience in an upbeat and inclusive environment. Jobs and careers for all personalities.

We are happy to announce that as we enter our next phase of growth, we have awarded a few internal promotions within our Balance Fam. We are excited for and looking forward to seeing our staff continue to grow alongside the brand and just as thankful to have the support of our amazing customers in order to continue to expand and provide these opportunities to our employees.


Promotions

Specialists

Our specialists focus on training and making sure our team is always leveling up and helping us open new locations (more on that soon!).

Jimmy Planas

Jimmy has been promoted to Front of House Specialist. He has been with Balance for 7 years and his favorite menu item is the Citrus Brussels. His favorite thing about working at Balance is being able to work as a team with coworkers that have become more than just coworkers but friends & family. A fun fact about Jimmy is that he is the Fan Favorite! No seriously, everyone here loves Jimmy – he’s amazing! Being the favorite comes with lots of nicknames like the following: Yim-yim-sala-him, Yim, Yummy, Sir-Yims-Alot, Him, and Yim-Yam. He also used to wear a Banana costume but that’s a story for another day.

Trina Tran

Trina has been promoted to Tea Bar Specialist and has been with Balance for 3 years in June. Her favorite menu items are Citrus Brussels and the Sweet Red Bean Bubble Tea. Her favorite things about working at Balance is being able to roll-out new tea menus, helping with the creative names, and building a team that thrives on innovation. A fun fact about Trina is she always has the coolest hair at Balance, always sporting all the colors!

Trell Smith

Trell has been promoted toBack of House Specialist and has been with Balance for 9 years with a few breaks in between. His favorite menu item is the Five Spice Poppers. His favorite things about working at Balance are what Balance stands for as a business and being able to build a team that thrives on quality and accuracy. He also enjoys that he gets to use a wok! A fun fact about Trell is that he can do a backflip!


Promotions

Operations

Our Operations Assistant works directly with our Co-Founder and Chef to oversee the day-to-day operations at all of our locations, supporting all of our leadership team, and project managing our continuous improvement.

Hunter Parsons

Hunter has been promoted to Operations Assistant and has been with Balance for 2 years. His favorite menu item of late has been the Wasabi Aioli Tacos with steak, but his tastes are ever changing! His favorite things about working at Balance are the fun and team driven work environment and his coworkers! A fun fact about Hunter is he Is a big video game and board game nerd and obsessed with Star Wars. He also plays bass for 2 different music projects!


Promotions

Store Leaders

Our Store Leaders run the day-to-day operations focused on a specific store, focusing on team building, consistency, and support for shift leaders.

Dylan Digby

Dylan has been promoted to Perrysburg Store Leader. Dylan has been with Balance for less than a year, but his experience in the restaurant industry is further than that. His favorite menu item is the Curry Bowl with Tofu & Green Curry! His favorite thing about working at Balance is the food specifically. He also enjoys prepping the food for stores, working our ninja position. A fun fact about Dylan is that he has played guitar and been in bands for over 10 years!

Jeremy O’Hara

Jeremy has been promoted to Sylvania Store Leader. Jeremy has been with Balance for the past 5 years. His favorite menu item is the Budda Bowl and his favorite thing about working at Balance is the people he works with! A fun fact about Jeremy is that he plays guitar in a band with our Perrysburg Store Leader Dylan!

Mitch Reyes

Mitch has been promoted to Cleveland Store Leader! His favorite menu item is currently unknown, but if you see him at the restaurant and ask him, please let us know!

Congratulations again to our newest class of leaders. We are thankful for you and thrilled to have you on our team as we take Balance to the next level.

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QSR 40/40 List of Hottest Fast-Casual Concepts https://balancegrille.com/qsr-40-40-list-of-hottest-fast-casual-concepts/ Tue, 29 Mar 2022 21:27:00 +0000 https://balancetwo.wpengine.com/?p=527

Balance Pan Asian Grille, the rising leader in Asian-fusion fast-casual, was recently named to the QSR magazine 40/40 List for 2022, recognizing it as one of the country’s hottest startup fast casuals.

The quick-service industry’s leading trade publication, which has released the list since 2017, took into account growth potential, strong operations, and a commitment to quality and culture that sets the bar sector-wide. This year’s concepts not only weathered another pandemic year, they emerged stronger on the other side.

Balance Grille was recognized for its focus on clean eating and menu transparency as well as its ahead-of-the-curve tech integration and success throughout the Covid pandemic,  positioning itself as a differentiator in the Asian fusion fast-casual category as it pivots to growth mode. 

“2021 was perhaps even more dynamic than 2020, in terms of how it shaped the future of fast casual,” QSR editor Danny Klein says. “While the category had a steep hill to climb at COVID’s onset, it didn’t take long for innovative and forward-thinking brands to deliver the experience, technology, and product consumers wanted. What’s left is perhaps the most resilient group on record, and one we believe will thrive for years to come.”

For the last decade, fast-casual restaurants have sprung up all around the U.S. serving high-quality food in a casual setting, pushing the envelope on what is possible in a counter-service format. And since 2017, QSR magazine has recognized those emerging concepts with the 40/40 List, a report on 40 exciting fast-casual brands with fewer than 40 locations. Visit QSR Magazine for the full 40/40 list.

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Prakash Karamchandani and HoChan Jang Ranked as Two of the Most Influential Restaurant CEO’s in the Country https://balancegrille.com/prakash-karamchandani-and-hochan-jang-ranked-as-two-of-the-most-influential-restaurant-ceos-in-the-country/ Fri, 11 Feb 2022 17:26:00 +0000 https://balancegrille.com/?p=570 Every year, Nation’s Restaurant News editors select influential industry insiders for The Power List . This year, the list focused on people who are evolving the restaurant industry through fresh ideas and game-changing approaches to leadership, workforce, equity and inclusion, investment, restaurant technology, supply chain, growth models and more. We are pleased to announce that Balance Grille Co-Founders Prakash Karamchandani and HoChan Jang have been recognized by Nation’s Restaurant News as one of the most influential restaurant CEO’s of 2022.

Making a name for themselves in Northwestern and Northeastern Ohio, the Balance Grille operation has grown to four locations, in addition to an 8,000 sq.ft. urban aquaponic farming operation dubbed “Balance Farms” and created by the brand’s co-founders.

A self-taught chef and significantly influenced by his previous career in personal training and education in nutrition, Balance Co-Founder HoChan Jang (CJ) is the mastermind behind the Balance menu which includes Asian bowls, tacos, snacks and bubble tea. Also recognized by Michael Simon from Iron Chef and featured as a top chef by Stella Artois, HoChan has become an innovative leader in his own right.

With a technology and software programming background, Balance Co-Founder Prakash Karamchandani (PK) brings to Balance a forward-thinking spin on technology within the restaurant industry. He manages all Marketing, Finance and Technology for the brand and has become an innovative leader in his own right as well, developing his own proprietary technologies and together with HoChan, pioneering a peer management operational model and creating an employee-centric, Balance Family culture rooted in technology and good-will.

“To be recognized by Nation’s Restaurant News is such an honor,” said Prakash Karamchandani, CEO & Co-Founder of Balance Grille. “I am humbled and beyond blessed to be on this journey with my business partner and best friend CJ and the amazing team we’ve put together over the last 12 year. Yet this acknowledgement proves that we are just getting started.”

Looking ahead to 2022, Prakash and HoChan have set their sights on a targeted, phased growth and development plan, teaming with the industry-experienced leadership team at Pivotal Growth Partners in order to position the concept as the preeminent Asian fast casual concept nationwide, while continuing to deliver on a commitment to their mission each and every day by constantly innovating, challenging the status-quo, and providing customers an experience which cannot be duplicated elsewhere.

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Balance Farms achieves Gap 3.0 Harmonized Certification https://balancegrille.com/balance-farms-achieves-gap-3-0-harmonized-certification/ Thu, 27 Jan 2022 23:19:00 +0000 https://balancetwo.wpengine.com/?p=523

We are pleased to announce that our Balance Farms facility has achieved a Gap 3.0+ Harmonized Certification for food safety and manufacturing processes by the USDA in conjunction with the FDA.

One of just a handful of Urban Indoor Farms to have achieved this certification, and one of the first Aquaponic Operations in the country, we’re proud to bring this accomplishment home to Toledo. This certification allows us to move our products into major food distribution hubs like your favorite grocery store or your favorite restaurant’s food supplier.

About the Audit

The AMS Specialty Crops Inspection (SCI) Division offers voluntary independent audits of produce suppliers throughout the production and supply chain. Good Agricultural Practices (GAP) and Good Handling Practices (GHP) audits focus on the use of best agricultural practices to verify that fruits and vegetables are produced, packed, handled, and stored in the safest manner possible to minimize risks of microbial food safety hazards. USDA GAP & GHP audits verify adherence to the recommendations in the U.S. Food and Drug Administration’s Guide to Minimize Microbial Food Safety Hazards for Fresh Fruits and Vegetables and industry-recognized food safety practices.

About Balance Farms

Founded in 2019, Balance Farms is an 8,000-square-foot aquaponics farm vertically integrated into the multi-unit fast casual restaurant Balance Grille, and located in the heart of Downtown Toledo. The brainchild of Balance Grille restaurant chain Co-Founders Prakash Karamachandani and HoChan Jang, Balance Farms provides transparency to Balance Grille customers on how their food is produced, how it’s grown, how it’s handled, and where it comes from 365 days a year. Through the farm, fresh vegetables and herbs are supplied to Balance Grille restaurants, as well as other Toledo-area businesses and the local healthcare system, providing customers quality products right from the heart of the city. For more information, visit:https://www.balancefarms.com.

About Balance Grille

Balance Grille is an Asian-Fusion fast-casual restaurant chain, featuring a diverse menu of build-a-bowl bowls, tacos, snacks and bubble teas. Since its founding in 2010, Balance Grille has successfully reinvented both the fast-casual concept and Asian Fusion cuisine with a refined focus on clean eating, a literal approach to menu transparency, authenticity and ahead-of-the-curve tech integration. With 4 locations open and operating throughout Ohio, and its first outside of its home state in Colorado, Balance remains committed to serving happiness through food with a focus on community-minded, customer-centric craftsmanship, from farm to kitchen to taste buds — and a real appreciation for both those enjoying and those serving its feel-good food.

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